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Second Edition Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN ALJERBACH BOOK Auerbach Publications Taylor & Francis Group 6000 Broken Sound Parkway NW, by Taylor & Francis G & Francis Group, an Government works P acid-free paper 10 9 PAGF 1 oru2 p 33487-2742 c 2008 imprint of Taylor m to original IJ. S. es of America on nal Standard Book Number-13: 978-14200-6052-2 (Hardcover) This book contajns information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated.

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Interpreting the CMMI : a process improvement approach / Margaret K. Kulpa and Kent A. Johnson. – 2nd ed. p. cm. Includes bibliographical references and index. ISBN 978-14200-6052-2 (alk. paper) 1. Capability maturity model (Computer software) 2. Computer software—Development. l. Johnson, Kent A. II. Title. QA75. 758. K85 2008 005. 1068’5-dc22 the Taylor & Francis Web site at http://www. taylorandfrancis. com and the Auerbach Web site at http://’mn. ‘w. auerbach-publications. com 2007041375 Contents About the Authors SeCtion i introduCtion 1 Introduction 3 What Is the 3 WhY Did we write This Book?

This B00k….. Use CMMI? 5 Family of CMMs . Terminology 342 .. 3 How to Read …. 4 Why CMM … 6 Terminology . . …… 6 History ofthe . .. 8 Appraisal View versus Improvement View . 0 Changes from CMMI Version 1. 1 to CMMI Version 1 _ 2 _ …. 11 Changes to Our Book, Interpreting the CMMI, from First Edition to Second Edition .. 12 Summa Beginning the Journey — 15 Introduction — .. 15 What Is Process Improvement? Is a Process? . 19 Models ……. 22 Business Goals and Objectives Problems . .. 27 Summary …….. 15 What . ……. 28 Structure ofthe … 29 Terms and Definitions — .. 3 342 Terms and Definitions „ 29 CMMI Model ….. 31 Model Structure Structure for the Staged 32 Maturity Levels . 32 2 i n Contents Process Areas (PAS) 33 Goals 33 • • • • • • • • • • • • • • • 3 Relationship between Goals and …. 33 Model Structure for the Practices „ . Continuous Representation 34 Process Management . 34 Project Management 34 Engineering . 34 Support . . ….. 35 Goals and Practices… Generic Goals and Practices . 36 Target Profile . 37 Target Staging 37 Achievement Profile — — Profile Level Profile — Components . 8 Required, Expected, and Components 40 4 41 The Staged Representation Maturity Level 1—Initial . Maturity Level 2—Managed . Defined nformative 40 Summary CMMI Representations — …… 37 Achievement . ……. 37 Capability …. 37 Other . 41 42 Maturity Level 3—Defined 2 Maturity Level 4—QuantitativeIy Managed . Optimizing Capability Level O: Incomplete Capability Level 2: Capability Level 3: Capability Level 4: . 43 Maturity Level 5 . . …… 43 The Continuous . 45 46 Capability Level 1: Performed………… ……………………………… 45 Managed Quantit 342 Capability Level 4: Quantitatively . 6 Capability Level 5: .. 47 Which One Should … 49 It Depends I Use? ……. 49 our Mandate 54 Summary . 55 section ii CMMi process AreAS 5 Understanding Maturity Level 2: ….. 59 Moving from Level 1 to Level ……. 61 The Process Areas for Maturity Level 2: Managed Contents n Requirements Management 3 Project Planning 66 Project Monitoring and Control … 69 Supplier Agreement Management 71 Measurement and Analysis 73 Process and Product Quality Assurance _ …. 75 Configuration Management 77 summar 79 5 Understanding Maturity Level 3: Defined 6 Understanding Maturity Level 3: … 1 Moving from Level 2 to Level ……. 81 Process Areas for the Maturity Level 3: Defined . .. 85 Requirements Development … 85 Technical Solution ……………………………. 87 Product Integration 90 Verification — . … 91 Validatlon Organizational Process Focus 95 Organizational Process Definition + . … 97 organizational IPPD . Training .. gg Integrated ……. IOI RiSk Project Management + IPPD Management……. .. 103 Decision Analysis and Resolution , 105 Summary ………………………. 106 understanding Maturity Level 4: Quantitatively Managed…………… 09 Moving from Level 3 to Level 4. .109 The Process Areas for Maturity Level 4: Quantitatively Managed . …. 113 Organizational Process Performance……………….. Quantitatively Managed . Performance… Project Management .. 1 1 3 Organizational Process 113 Quantitative 116 Summary Maturity Level 5: Optimizing Innovation and Deployment — — Analysis and Resolution — mmary . 127 7 8 ection iii iMPleMentAtion g Alignment of Multiple Process Improvement Initiatives — . … 131 Process Improvement Team Structure……………. .132 Integration of 119 Understanding Maturity Level 5: . ….. 121 Moving from Leve14to Level .. 121 The Process Areas for …… 123 Organizational … 123 causal .. 125 su Existing Policies, processes, and procedures iii n Contents Collect and Review the Policies, Processes, and Procedures ………… 134 Examine the Interfaces Roles…. . Life Cycles the Level of Detail .. 133 . 134 Review the .. 134 Consider .. 135 Consider … ,135 Consider the Format — 8 342 Format 135 Measurement Programs .. 135 Collect and Review the Related Documentation ……………. 138 Collect Examples of Measures Presented to Management…………… 38 Identify All the Groups (or Individuals) with Measurement Responsibility 138 Identify How the Measures Are Being Collected — ……. 139 Create a Measurement Log ……………………………………………………. 139 Training 139 Teams Identify Which Training Programs Are in Identify All Sources of Trainlng Identify and Collect All Training Plans and Schedule 140 Identify All Training Courses . 140 Scenarios …. 141 Scenario One: Merged … 140 Separate but 144 0 CVIMI Right for small Organizations? … 142 scenari0 Two: .. 143 Summa ………. 45 145 Systems g 342 Software Engineering …. 146 Integrated product and process Development . 147 Acquisition 147 The Staged Representation (The Architecture in use by the software CMM) „ … 147 The Continuous Representation (The Architecture in Use by … 157 the Systems Engineering Models) Maturity Levels Capability Levels . . . 148 148 Small Organlzations 149 point- Counterpoint.. 149 Summary — . 155 Set 1 57 SCAMPI . . 158 11 Establishing Your process Improvement Organization ix The Design Phase. . . . . . . . . Pilot Phase — 342 .. 148 159 The